Using Listening and Speechreading Skills to Enhance Communication While Removing Barriers to Understanding
By Dr. Noël Crosby, Au.D.
Note: This article is Part 5 of a series of articles that began in the October issue of SouthWest Florida’s Health and Wellness Magazine.
For those who experience any level of hearing loss (including hearing loss treated by the use of hearing aids) communication can be greatly augmented through the use of active listening and effective speechreading skills.
Sometimes called empathetic listening, active listening can be described as a way of listening and responding to another person that improves mutual understanding. Speechreading is the act or process of determining the intended meaning of a speaker by utilizing all visual cues that accompany speech, including lip movements, facial expressions and body language.
As a partner in the communication process, the speaker also has a role to play when it comes to maximizing communication effectiveness. By removing all physical barriers to speech, the speaker can control the environment to ensure understanding takes place. These communication strategies are reviewed below.
Communication Strategies for the LISTENER with Hearing Loss:
Step #5: Develop active listening and
1. Make direct eye-contact with the speaker.
2. Wear your glasses, if appropriate, to aid in speechreading.
3. Sit no more than 3-5 feet away from the speaker.
4. If one ear is better than the other, sit with the better one closer to the speaker.
5. Concentrate on the ideas that the speaker is expressing rather than trying to understand every word that is said.
6. Don’t pretend you understand when you don’t.
7. Be willing to acknowledge your hearing loss and ask for help.
8. Maximize the use of lighting. Have the light behind you, not behind the speaker where it may cast a shadow.
9. Eliminate interfering background noise. Make plans in advance when going to a restaurant, church service so you can sit in the best seat
available. Request an assistive listening device.
10. When talking on the phone, verify what you heard by repeating it back to the speaker.
Communication Strategies for the Listener with Hearing Loss
Recognize and understand the signs and symptoms of hearing loss.
Understand treatment options.
Have realistic expectations
while implementing strategies for
Make an unwavering commitment
to wearing hearing aids or using assistive
Develop listening and speech reading skills.
Be assertive. Take responsibility for speech comprehension by taking steps for controlling the listening environment and giving honest and direct feedback to the speaker.
Communication Strategies the Speaker
Stop enabling the hearing impaired listener.
Support and encourage all efforts to get treatment.
Develop strategies for clear speech. (voice intensity, projection, rate and clarity)
Learn to understand and use body language.
Remove physical barriers to speech.
Learn to make the message interesting.
And above all, maintain realistic expectations about what you will be able to hear in various situations. Even listeners with normal hearing often struggle to hear in difficult listening environments.
While most people with hearing loss pick up some aspects of speechreading on their own, skills can be improved through training. Speech Pathologists and Audiologists can recommend specific training programs and suggest classes, books and CDs on the topic.
Communication Strategies for the SPEAKER:
Step #5: Remove physical barriers to speech
As always, the speaker must share in the responsibility for ensuring effective two-way communication. Some “common sense” strategies that optimize the opportunity for effective communication include the following:
1. Reduce background noise and other distractions.
2. Encourage the hearing-impaired person to use assistive listening devices or to bring a nonhearing impaired support person
3. Make sure you have the person’s attention before you begin speaking.
4. Ensure your face is not blocked. Adjust lighting if necessary. Do not sit behind a laptop so your face cannot be seen. Remind the listener to wear eyeglasses if necessary.
5. Speak distinctly and clearly without shouting
6. Don’t put your hand, a pencil or other object in front of your mouth.
7. Don’t chew gum or suck on candy while talking
8. Use body language and facial expressions to emphasize message.
9. Use visual aids.
10. Check for understanding.
Next month: Step #6-Controlling the Listening Environment/Delivering an interesting message.
Dr. Noël Crosby, Au.D., owner and practicing audiologist at Advanced Hearing Solutions in Englewood, FL is an experienced professional whose career has been devoted to helping people of all ages hear and understand more clearly.
With over 23 years of experience, Dr. Crosby’s career path is marked by the pursuit of advanced education. After completing her undergraduate requirements, she received her Bachelor and Master of Science degrees from Florida State University and her Doctorate in Audiology from the University of Florida.
Her credibility as an authority grew during her tenure as the Director of Audiology at the Silverstein Institute in Sarasota, FL from 1991-1998. Today, in addition to managing a successful audiology practice, Dr. Crosby just completed her second term as president of The Florida Academy of Audiology.
941-474-8393 | www.drnoelcrosby.com